Please answer as many questions as possible -

1. Machine
----------
   No of GEC machines installed     4000 series   ________
                                    Packet Switch ________
                                    Series 63     ________
                                    Series 21/42  ________

     Do you keep a detailed record of the Reliability    YES/NO


2. If possible please give the following information for each machine used.
   If this is not possible then use aggregated figures.

   For the past year          Machine 1    2    3    4    5    6    7    8    9    10
   ------------------                 -    -    -    -    -    -    -    -    -    --

   Number of S/W Crashes

   Number of H/W crashes

   Number of Environmental 
   crashes (mains power failure)

   Number of scheduled breaks


3. For the hardware crashes, could you break them down into the main cause for
   the crash.

   Hardware Crashes                    1    2    3    4    5    6    7    8    9    10
   ----------------                    -    -    -    -    -    -    -    -    -    --
   Reason
   ------
            CPU
   
            STORE

            Power Supplies

            Discs

            Tapes

            Periph Cont

            Others


4. How much time was lost by the H/W and S/W crashes in the last year?

   Machine                            1    2    3    4    5    6    7    8    9    10
   -------                            -    -    -    -    -    -    -    -    -    --

   Time




5. Do you look at the various LEDs following a H/W fault?
   (e.g. power supply, memory)                               YES/NO


6. Would you like the LEDs more visible?                     YES/NO


7. For scheduled breaks, what is the main cause?

   Machine                             1    2    3    4    5    6    7    8    9    10
   -------                             -    -    -    -    -    -    -    -    -    --

    H/W Maintenance

    S/W Upgrade
    
    S/W Patching

    Regular off period

    H/W preventative Maint.




    Other